Question 1

Why use Airo instead of Gmail?

Accepted Answer

Gmail gives you a list of emails and leaves the rest to you. Important messages get buried under cold pitches and newsletters. Airo reads every email, categorizes it, and suggests what to do — archive, trash, star — so you triage hundreds of messages in seconds. Beyond that, it pulls out what you need: follow-ups that went quiet, tasks buried in threads, packages to customers, and travel for conferences. It helps you focus on the messages that need your attention.

Question 2

Can I keep using Apple Mail and Gmail?

Accepted Answer

Yes. You can use Airo together with any other email app.

Question 3

Do you support other email providers?

Accepted Answer

Airo works with Gmail, Google Workspace, Outlook and Microsoft 365, including Outlook.com. You can mix Gmail and Outlook accounts in one inbox. iCloud, Yahoo and other IMAP accounts are not supported.

Question 4

Is my email data safe with Airo?

Accepted Answer

Yes. Airo is CASA Tier 2 certified — that means Google's approved security partners have audited our systems. All data is encrypted in transit and at rest. We only use AI vendors that do not train on your data, and most of your email data stays on your device, not our servers. You can delete your account and all associated data at any time.

Question 5

What devices does Airo work on?

Accepted Answer

Airo is available on iPhone (iOS 16+) and Android. We also have a web app at app.airo.so for desktop access. Your data syncs across all your devices automatically.

Question 6

Can I try Airo without signing up?

Accepted Answer

Yes. You can explore a live, fully interactive demo in your browser — it opens a real Airo inbox with sample email, no Google sign-in and no access to your Gmail required. When you're ready to use it with your own email, download the app or open app.airo.so.

Question 7

How does the free trial work?

Accepted Answer

You get 7 days of full Pro-level access for free. Add your payment details up front to start — you will not be charged until the trial ends, and you can cancel anytime before then. When the trial ends, your subscription begins automatically unless you cancel.

Question 8

What are AI credits?

Accepted Answer

Credits are how Airo meters AI. Every plan includes a weekly pool of them, and everything AI-powered draws from that one pool — AutoFile triage, drafted replies, search, and Social Listening. Credits refill at the start of each week; unused ones don't roll over. Most people never come close to their limit. If you do get near it, Airo switches to lighter, faster models rather than cutting you off, and tells you where your credits went so you can see what's using them.

Question 9

What happens if I run out of credits?

Accepted Answer

Nothing you've already done goes away. Your mail, your filed threads, and your Social Listening feed all keep working normally — running out only pauses new AI work, like drafting a fresh reply or collecting new brand mentions. Social Listening has its own share of the weekly pool, so a busy set of keyword monitors can never eat the credits your inbox needs. Everything resumes automatically when credits refill at the start of the next week.

Question 10

What is AutoFile?

Accepted Answer

AutoFile is Airo's AI-powered email triage system. It reads each incoming email, categorizes it, and suggests an action — archive, trash, star, or label. You review and confirm with a single tap, so your inbox stays organized with minimal effort.

Question 11

Is Airo Mail good for ADHD?

Accepted Answer

Yes. Airo was built around an ADHD problem. Filing email is a long row of small, boring decisions, which is exactly what ADHD brains struggle with. AutoFile turns triage into a scroll-speed review instead of click-by-click work. The app also has Focus mode (hides unread counts so opening the app doesn't come with anxiety), configurable undo windows up to 15 seconds, quiet hours, motion-reduction support, and a haptic toggle. See airo.so/for/adhd for the full walkthrough.

Question 12

Can I use Airo with multiple email accounts?

Accepted Answer

Yes. The Pro plan supports up to 10 email accounts in a unified inbox, Gmail and Outlook mixed. All your accounts are searchable and organized together, with AutoFile working across all of them.

Question 13

How do I cancel my subscription?

Accepted Answer

You can cancel anytime through your device's app store (Apple App Store or Google Play). There are no cancellation fees or long-term commitments. Your subscription stays active until the end of your current billing period.

Superpowered email

Triage your inbox in seconds

Airo scans new emails

You review the queue

Airo files the noise

Every capability, one subscription

Scheduling

Unified Inbox

Share Email

Pipelines

Your business runs through your inbox — we treat it that way

Never Sold

No Ads

Encrypted

CASA Tier 2 Certified

Private AI

Delete Anytime

Plans for your inbox, free for 7 days

Trial

Pro

Team

Frequently asked questions

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